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How can we help?

Welcome to the Emmeline.AI Helpline! Our goal is to ensure that every interaction you have with us is informative, supportive, and valuable. Below, you'll find answers to common questions about our service, including our commitment to your satisfaction through our no-quibble money-back guarantee. If there's anything else you need, please reach out.


General Questions


Q: What is Emmeline.AI?

A: Emmeline.AI is a personalised helpline dedicated to helping you understand and utilise Generative AI. Whether you're looking to enhance your career, education, or personal projects with AI, we're here to guide you.


Q: Who can benefit from Emmeline.AI?

A: Our service is designed for anyone curious about the potential of Generative AI, from professionals and students to hobbyists and tech enthusiasts.


Q: How does the helpline work?

A: Simply book a call on our website, choose the type of consultation that fits your interest, and you'll get one-on-one time with an AI expert ready to answer your questions and explore AI's potential with you.


Booking and Calls


Q: How do I book a call?

A: We recommend that you go to our homepage and find your Tribe, and when you are ready to book a call, navigate to "Book a Call," select your preferred call type, choose a suitable time, and fill in the required details. You'll receive a confirmation with all the necessary information.


Q: What types of calls can I book?

A: We offer three call types to cater to different levels of AI familiarity: "Dip Your Toes in the Water," "Cautious Skeptic," and "Enthusiastic Beginner."


Q: Can I reschedule or cancel my booking?

A: Yes, you can make changes up to 24 hours before your scheduled call. Use the link in your confirmation email for any adjustments.

Q: How do I cash in my discount code?

A: Book a call as usual and enter the discount code at checkout. The discount is applied before you pay for your booking. 


Satisfaction Guarantee


Q: What if I'm not satisfied with the service?

A: We offer a no-quibble money-back guarantee. If you're not completely satisfied, you can request a reimbursement within 24 hours following your call.


Q: How do I request a reimbursement?

A: Contact us at with your call details and mention your request for a reimbursement. We aim to process all requests swiftly and without hassle.


Q: Are there any conditions for the money-back guarantee?

A: Our primary condition is that the request for reimbursement is made within 24 hours of your call. We strive for your complete satisfaction, so we encourage open feedback on how we can improve.


Meet Carolyn Shepherd, Founder


Q: Can I learn from Carolyn Shepherd?

A: Yes, Carolyn Shepherd, our founder and resident expert, is a key part of the Emmeline.AI experience. With a background in HR, law, business and tech, she's well-equipped to guide you through the AI landscape.


Q: How can Carolyn assist me?

A: Carolyn can help with a range of inquiries, from AI basics to complex applications. Her approach is friendly and personalised, ensuring you get the most from your session.


Q: How do I book a call with Carolyn?

A: When booking, you can request Carolyn specifically. Check her availability on our booking page.


Technical Support


Q: What if there are technical issues during my call?

A: Should any technical difficulties arise, we'll offer to reschedule at no extra charge. Contact our support team for assistance.


Contact Us


Q: How can I reach out with more questions?

A: For further inquiries, email Carolyn is here to ensure you have all the information and support you need.


Thank you for choosing Emmeline.AI. We're dedicated to making your journey into Generative AI as enlightening and enjoyable as possible.

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